RRETURNS & EXCHANGES

At Gia Luxe, each pair is thoughtfully designed and produced in limited quantities. We take pride in our craftsmanship and want you to feel confident with your purchase.

Pre-Orders

All pre-order purchases are final sale.

Because pre-orders are made-to-order and produced in limited quantities, we do not offer refunds or cancellations once an order is placed.

If there is a manufacturing defect or quality issue, please contact us within 48 hours of delivery, and we will gladly assist.

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Standard Orders (Once Regular Sales Launch)

Eligible items may be returned for store credit or exchange only within 7 days of delivery, provided that:

    •    Shoes are unworn

    •    Original packaging is included

    •    Protective sole stickers remain intact

    •    Shoes show no signs of wear, scuffing, or alteration

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Final Sale Items

The following items are final sale and non-refundable:

    •    Pre-orders

    •    Sale or discounted items

    •    Worn or damaged items

    •    Items without original packaging

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Exchanges

Exchanges are subject to availability. Due to limited production runs, we cannot guarantee size or color availability.

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Defective or Incorrect Items

If you receive an item that is defective or incorrect, please email us at

📧 support@shopgialuxe.com within 48 hours of delivery with:

    •    Your order number

    •    Photos of the issue

Approved defects will be replaced or credited at our discretion.

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Shipping Costs

Shipping fees are non-refundable. Customers are responsible for return shipping unless the item is defective or incorrect.

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Sizing Notice

Please review our size guide carefully before ordering. Due to hygiene and fit considerations, we cannot accept returns for sizing issues on pre-orders.

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Policy Updates

Gia Luxe reserves the right to update or modify this policy at any time without prior notice.